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IMUK Solutions Ltd. Privacy Policy

Effective Date: 25th February 2025

Welcome to IMUK!

IMUK ("we," "our," or "us") is committed to protecting the privacy of our clients, partners, and website visitors, including our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, engage with our services, or participate in any of our neuroinclusion training and consultancy programmes, or access IMHub as a user (collectively, the "Service").

By using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with  our practices, please do not use our Service. 

1. Information We Collect

We collect various types of information to provide and improve our Service.  The types of information we collect include:  

1.1 Personal Information

Personal information refers to data that can be used to identify you, including:

  • Contact Information: Your name, email address, phone number, and postal address.
  • Professional Information: Your job title, company or organisation, and other details relevant to your engagement with our training, consultancy, and services.
  • Account Information: Details such as your username, password, and other credentials necessary for accessing specific areas of our website, platforms, or IMHub.
  • User Information: Details regarding your status, payment history, and usage of IMHub.

1.2 Sensitive Personal Information

Sensitive personal information may include data related to your neurodiversity status, health, or other protected characteristics. We will only collect and process such information with your explicit consent, in compliance with applicable laws.

1.3 Usage Information

We collect information about your interactions with our website and services, including:

  • Device and Browser Information: Details such as IP address, browser type, and operating system.
  • Usage Data: Information about how you use our website, including page views, links clicked, and other actions, as well as usage of IMHub by users.

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website  and IMHub platform. You can control your cookie preferences through your browser settings and via our cookie banner. For more information, please see our Cookie Policy. 

2. How We Use Your Information

We use the information we collect for the following purposes: 

  • To Provide and Manage Our Services: To deliver our neuroinclusion training, consultancy, and services, process transactions, and manage your account. 
  • To Improve Our Services: To analyse usage data and feedback to enhance our website, services, IMHub platform, and customer experience.
  • To Communicate with You: To send you updates, newsletters, marketing communications, and other information related to our services, including updates to IMHub for users. You can opt-out of marketing communications at any time.
  • To Ensure Security and Compliance: To protect against fraud, unauthorised access, and any other illegal activities, and to comply with our legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors that assist us in  providing our services, such as payment processors, hosting providers, and marketing partners, including those supporting the IMHub platform.  
  • Legal Authorities: If required by law or in response to legal requests, such as court orders, subpoenas, or regulatory inquiries.
  • Business Transfers: If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that business transaction.

4. How We Protect Your Information

We take the security of your personal data seriously and implement a variety of security measures to protect it from unauthorised access, disclosure, or misuse. These measures include encryption, firewalls, secure servers, and regular security assessments. However, please note that no method of transmission over the internet or  method of electronic storage is 100% secure.  

5. Your Rights   

Under UK data protection laws, you have certain rights regarding your personal information, including:

  •  The Right to Access:  You have the right to request access to the personal data we hold about you.  
  • The Right to Rectification: You  have the right to request that we correct any inaccurate or incomplete personal data.  
  • The Right to Erasure: You have the right to request that we delete your personal data, subject to certain conditions.
  • The Right  to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain  circumstances. 
  • The Right to Data Portability: You have the right to receive your personal data in a structured, commonly used,  and machine-readable format.  
  • The Right to Object: You have the right to object to the processing of your personal data  in certain situations.  

To exercise any of these rights, please contact us at [email protected] 

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not complied with data protection laws.

6. Data Retention

We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including  for the purposes of satisfying any legal, accounting, or reporting requirements.  This includes retaining data related to users for the duration of their use and any required period thereafter. 

7. Third-Party Links

The IMUK website and IMHub platform may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.  

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.  We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.  

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]  

© 2025 IMUK Solutions Ltd. All Rights Reserved.